Partially Degraded Service
Uptime over the past 90 days. View historical uptime.
Application Availability Operational
90 days ago
100.0 % uptime
Today
Calls Operational
90 days ago
99.9 % uptime
Today
Incoming Phone Calls Operational
90 days ago
99.9 % uptime
Today
Incoming Client Calls ? Operational
Outgoing Phone Calls Operational
Outgoing Client Calls ? Operational
Twilio Outgoing SIP Calls Operational
Twilio WebRTC Operational
Twilio Recordings Operational
Secondary Carrier Inbound Phone Calls ? Operational
Twilio Conferencing Operational
Twilio Queue Operational
Twilio Client Mobile Operational
Plivo SIP Registrar Operational
Twilio TwiML Operational
Plivo Voice, North America Operational
Plivo Voice, Europe Operational
Plivo Voice, Oceania Operational
Plivo Voice, Africa Operational
Plivo Voice, Asia Operational
Plivo Voice, South America Operational
Plivo Endpoint calls (SIP) Operational
Twilio Voice, Europe Operational
Twilio Voice, Latin America Operational
Twilio Voice, North America Operational
Twilio Voice, APAC Operational
Twilio Voice, Middle East & Africa Operational
Texts Degraded Performance
90 days ago
100.0 % uptime
Today
Incoming Text Messages ? Operational
90 days ago
100.0 % uptime
Today
Twilio Outgoing SMS Operational
Twilio Outgoing MMS Operational
Twilio Incoming MMS Operational
Twilio PROGRAMMABLE CHAT Operational
Twilio PROGRAMMABLE FAX Operational
Plivo Longcode SMS, USA & Canada Operational
Plivo Toll-free SMS, USA & Canada Operational
Plivo MMS, USA & Canada Degraded Performance
Plivo SMS API Operational
Plivo MMS API Operational
Plivo SMS, Mexico & South America Operational
Plivo SMS, Africa Operational
Plivo SMS, Europe Operational
Plivo SMS, Asia Operational
Plivo SMS, Oceania Operational
Twilio SMS, Europe Operational
Twilio SMS Delivery Notifications & Status Callbacks Operational
Twilio SMS, Middle East & Africa Degraded Performance
Twilio SMS, APAC Under Maintenance
Twilio SMS Toll-Free, North America Operational
Twilio MMS Toll-Free Operational
Twilio SMS, Latin America Operational
Twilio MMS Long Code, North America Operational
Twilio MMS Short Code, North America Operational
Twilio SMS Long Code, North America Operational
Twilio SMS Short Code, North America Degraded Performance
Softphone Operational
90 days ago
100.0 % uptime
Today
Softphone ? Operational
90 days ago
100.0 % uptime
Today
Amazon Web Services Operational
AWS route53 Operational
AWS cloudFront Operational
Google Ads/Analytics Operational
90 days ago
100.0 % uptime
Today
Google Analytics ? Operational
90 days ago
100.0 % uptime
Today
Google Cloud Platform Identity & Security Operational
90 days ago
100.0 % uptime
Today
Google Cloud Platform Identity & Access Management Operational
90 days ago
100.0 % uptime
Today
Payment processing Operational
Authorize.net ? Operational
Stripe API Operational
Phone Numbers Operational
Twilio Phone Numbers Operational
Plivo Account & Phone Number APIs Operational
Plivo Number Lookup API Operational
Reporting Operational
90 days ago
100.0 % uptime
Today
Call Post Processing ? Operational
90 days ago
100.0 % uptime
Today
Notifications Operational
90 days ago
100.0 % uptime
Today
Notifications Operational
90 days ago
100.0 % uptime
Today
SendGrid SMTP Operational
SendGrid API v3 Operational
SendGrid API Operational
API Operational
REST API ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
API Response Times
Fetching
Past Incidents
Apr 23, 2024

No incidents reported today.

Apr 22, 2024
Investigating Potential Issue
Resolved - All issues affecting the normal operation of inbound and outbound calls have been identified and resolved.
Apr 22, 12:53 EDT
Update - Currently, the baseline call functionality has been restored and is operating normally. Users should experience no issues with standard voice calls. Our team is working diligently to resolve any residual issues to minimize any disruption to our users. We will provide another update in 30 minutes or as soon as more information becomes available.
Apr 22, 12:32 EDT
Investigating - Our technical partners continue investigating a service interruption affecting Twilio Voice services, impacting both inbound and outbound calls, including calls with Flex Services. Customers may experience degraded audio quality or difficulties connecting new calls. Their engineering team is actively working on identifying and resolving the cause. We aim to provide another update within 1 hour or as soon as more information becomes available. - We were seeing some recovery, but want to reflect the true status of the issue.
Apr 22, 12:02 EDT
Monitoring - We have observed increased normal operation of our the softphone and are monitoring performance.
Apr 22, 11:28 EDT
Update - Our technical partners continue to investigate the cause of the issue affecting inbound and outbound calls within CTM.
Apr 22, 11:10 EDT
Investigating - Our upstream provider has made us aware of issue that are affecting the proper operation of CTM. They have assured us that all available resources are working to resolve the issue in a priority manner. Currently, there is no timeframe for resolution.
Apr 22, 10:45 EDT
Apr 21, 2024

No incidents reported.

Apr 20, 2024

No incidents reported.

Apr 19, 2024

No incidents reported.

Apr 18, 2024

No incidents reported.

Apr 17, 2024

No incidents reported.

Apr 16, 2024

No incidents reported.

Apr 15, 2024
Investigating Potential Issue
Resolved - This incident has been resolved.
Apr 15, 18:05 EDT
Monitoring - A small number of requests returned 500 errors. The cause for the errors has been identified and stopped. We're currently monitoring and working through a solution to prevent future errors.
Apr 15, 15:52 EDT
Investigating - We are aware of intermittent errors occurring on the service. Our incident response team is investigating.
Apr 15, 15:47 EDT
Apr 14, 2024

No incidents reported.

Apr 13, 2024

No incidents reported.

Apr 12, 2024

No incidents reported.

Apr 11, 2024

No incidents reported.

Apr 10, 2024

No incidents reported.

Apr 9, 2024

No incidents reported.

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