While we've observed noticeable recovery after the implementation of the workaround, we continue to see intermittent delivery delays sending and receiving Toll Free SMS and MMS messages in US and Canada, along with a small subset of T-mobile traffic on US long codes. The issue is also causing delivery receipts to be delayed, with delivery status stuck at "Sent". Our engineering team is continuing to work with our carrier partner to fully resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Posted Jan 14, 2022 - 15:56 EST
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Jan 14, 2022 - 12:59 EST
Update
We are now observing some recovery in which some SMS and MMS to/from US and Canada networks from US Toll-Free and US long codes are being delivered. Our engineers have identified the issue and implemented a workaround for older messages. However, message DLRs will continue to be delayed even while messages are getting delivered. Our engineers are continuing to work with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available. (from upstream)
Posted Jan 14, 2022 - 11:53 EST
Identified
The issue has been identified and a fix is being implemented.
Posted Jan 14, 2022 - 11:18 EST
Monitoring
We are continuing our investigation and have discovered inbound traffic to Twilio Toll-Free numbers from US and Canada networks is also affected and experiencing delivery delays.
Posted Jan 14, 2022 - 11:17 EST
Identified
The issue has been identified and a fix is being implemented.
Posted Jan 14, 2022 - 11:00 EST
Update
We are continuing to investigate this issue.
Posted Jan 14, 2022 - 10:59 EST
Investigating
We are continuing our investigation and have discovered inbound traffic to Twilio Toll-Free numbers from US and Canada networks is also affected and experiencing delivery delays. In addition, we have discovered a small portion of US long code numbers are affected and also experiencing SMS and MMS delivery delays for inbound and outbound traffic to/from US and Canada networks. Our team continues working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Posted Jan 14, 2022 - 10:56 EST
This incident affected: Texts (Plivo Longcode SMS, USA & Canada, Plivo Toll-free SMS, USA & Canada, Plivo MMS, USA & Canada, Twilio MMS Toll-Free, Twilio MMS Long Code, North America, Twilio SMS Long Code, North America).