All Systems Operational
REST API ? Operational
Management Portal ? Operational
Incoming Phone Calls Operational
Outgoing Phone Calls Operational
Incoming Client Calls ? Operational
Incoming Text Messages ? Operational
Outgoing Client Calls ? Operational
Secondary Carrier Inbound Phone Calls ? Operational
Secondary Carrier Inbound Phone Calls ? Operational
Secondary Carrier Inbound Calls ? Operational
JavaScript CDN US East ? Operational
JavaScript CDN US West ? Operational
JavaScript CDN South East Asia ? Operational
Twilio Outgoing SIP Calls Operational
Call Post Processing ? Operational
Twilio WebRTC Operational
Twilio Recordings Operational
Twilio Outgoing SMS Operational
Twilio Outgoing MMS Operational
Twilio Incoming MMS Operational
Twilio Conferencing Operational
Desk.com ? Operational
AWS route53 Operational
Application Availability Operational
SendGrid API Operational
SendGrid SMTP Operational
Plivo SIP Registrar Operational
AWS cloudFront Operational
Twilio Phone Numbers Operational
Twilio Queue Operational
Twilio TwiML Operational
Stripe API Operational
Desk Email Operational
Desk Classic Agent Operational
Desk Next Generation Agent Operational
Google Analytics ? Operational
Next Caller API Operational
AWS ec2-eu-central-1 Operational
AWS elb-us-east-1 Operational
SendGrid API v3 Operational
SendGrid API Operational
Operational
Degraded Performance
Partial Outage
Major Outage
System Metrics Month Week Day
API Response Times
Fetching
System Uptime
Fetching
Tracking Code
Fetching
Past Incidents
Aug 30, 2016

No incidents reported today.

Aug 29, 2016

No incidents reported.

Aug 28, 2016

No incidents reported.

Aug 27, 2016

No incidents reported.

Aug 26, 2016
Resolved - Our ESP (email service provider) has resolved the issue. Email is now being delivered without delay.
Aug 26, 16:19 EDT
Monitoring - We are still waiting for updates from our ESP (email service provider). Email is still delayed.
Aug 26, 13:57 EDT
Identified - Update from our ESP (email service provider):
Identified - Our Operations team is managing traffic to help dequeue and mitigate delays. Mail that was delayed is now being sent. We’re watching queues closely and will continue to provide updates.
Aug 26, 12:29 EDT
Investigating - Message from our ESP (email service provider):
We are aware and currently investigating reports of email delays caused by network issues that may be affecting some customers. We have our Operations team looking at this with the highest priority, and we will update shortly with more information on a resolution.
Aug 26, 10:46 EDT
Aug 25, 2016

No incidents reported.

Aug 24, 2016
Resolved - This incident has been resolved.
Aug 24, 23:21 EDT
Identified - We continue to investigate issues with a small percentage of US Toll Free numbers. We are actively working with our carrier partner to resolve the issue.
Aug 24, 21:49 EDT
Investigating - Our carrier is reporting a recurrence of the earlier issue with dropped calls or missing audio for a small percentage of inbound calls to US Toll Free numbers. We are actively working with our carrier partner to resolve the issue.
Aug 24, 20:28 EDT
Resolved - Our upstream carriers are reporting the incident has been resolved.
Aug 24, 15:54 EDT
Monitoring - We have identified and resolved the issue with inbound calls and are working with our carrier partner to resolve it. A small percentage of outbound calls between 11:20am and 11:36am PT were similarly affected, but inbound calls to US Toll Free numbers are still impacted. We are continuing to work with our carrier partner to resolve the issue.
Aug 24, 15:41 EDT
Aug 23, 2016

No incidents reported.

Aug 22, 2016

No incidents reported.

Aug 21, 2016

No incidents reported.

Aug 20, 2016

No incidents reported.

Aug 19, 2016

No incidents reported.

Aug 18, 2016

No incidents reported.

Aug 17, 2016

No incidents reported.

Aug 16, 2016

No incidents reported.