Resolved -
All issues affecting the normal operation of inbound and outbound calls have been identified and resolved.
Apr 22, 12:53 EDT
Update -
Currently, the baseline call functionality has been restored and is operating normally. Users should experience no issues with standard voice calls. Our team is working diligently to resolve any residual issues to minimize any disruption to our users. We will provide another update in 30 minutes or as soon as more information becomes available.
Apr 22, 12:32 EDT
Investigating -
Our technical partners continue investigating a service interruption affecting Twilio Voice services, impacting both inbound and outbound calls, including calls with Flex Services. Customers may experience degraded audio quality or difficulties connecting new calls. Their engineering team is actively working on identifying and resolving the cause. We aim to provide another update within 1 hour or as soon as more information becomes available. - We were seeing some recovery, but want to reflect the true status of the issue.
Apr 22, 12:02 EDT
Monitoring -
We have observed increased normal operation of our the softphone and are monitoring performance.
Apr 22, 11:28 EDT
Update -
Our technical partners continue to investigate the cause of the issue affecting inbound and outbound calls within CTM.
Apr 22, 11:10 EDT
Investigating -
Our upstream provider has made us aware of issue that are affecting the proper operation of CTM. They have assured us that all available resources are working to resolve the issue in a priority manner. Currently, there is no timeframe for resolution.
Apr 22, 10:45 EDT
Resolved -
This incident has been resolved.
Apr 15, 18:05 EDT
Monitoring -
A small number of requests returned 500 errors. The cause for the errors has been identified and stopped. We're currently monitoring and working through a solution to prevent future errors.
Apr 15, 15:52 EDT
Investigating -
We are aware of intermittent errors occurring on the service. Our incident response team is investigating.
Apr 15, 15:47 EDT