Partially Degraded Service

Uptime over the past 90 days. View historical uptime.
Application Availability Operational
90 days ago
100.0 % uptime
Today
Calls Degraded Performance
90 days ago
99.86 % uptime
Today
Incoming Phone Calls Operational
90 days ago
99.86 % uptime
Today
Incoming Client Calls ? Operational
Outgoing Phone Calls Operational
Outgoing Client Calls ? Operational
Twilio Outgoing SIP Calls Operational
Twilio WebRTC Operational
Twilio Recordings Operational
Secondary Carrier Inbound Phone Calls ? Operational
Twilio Conferencing Operational
Twilio Queue Operational
Twilio Client Mobile Operational
Plivo SIP Registrar Operational
Twilio TwiML Operational
Plivo Voice, North America Operational
Plivo Voice, Europe Operational
Plivo Voice, Oceania Operational
Plivo Voice, Africa Operational
Plivo Voice, Asia Operational
Plivo Voice, South America Operational
Plivo Endpoint calls (SIP) Operational
Twilio Voice, Europe Degraded Performance
Twilio Voice, Latin America Operational
Twilio Voice, North America Operational
Twilio Voice, APAC Operational
Twilio Voice, Middle East & Africa Operational
Texts Degraded Performance
90 days ago
99.92 % uptime
Today
Incoming Text Messages ? Operational
90 days ago
99.92 % uptime
Today
Twilio Outgoing SMS Operational
Twilio Outgoing MMS Operational
Twilio Incoming MMS Operational
Twilio PROGRAMMABLE CHAT Operational
Twilio PROGRAMMABLE FAX Operational
Plivo Longcode SMS, USA & Canada Operational
Plivo Toll-free SMS, USA & Canada Operational
Plivo MMS, USA & Canada Operational
Plivo SMS API Operational
Plivo MMS API Operational
Plivo SMS, Mexico & South America Operational
Plivo SMS, Africa Operational
Plivo SMS, Europe Operational
Plivo SMS, Asia Operational
Plivo SMS, Oceania Operational
Twilio SMS, Europe Operational
Twilio SMS Delivery Notifications & Status Callbacks Operational
Twilio SMS, Middle East & Africa Degraded Performance
Twilio SMS, APAC Operational
Twilio SMS Toll-Free, North America Operational
Twilio MMS Toll-Free Degraded Performance
Twilio SMS, Latin America Operational
Twilio MMS Long Code, North America Degraded Performance
Twilio MMS Short Code, North America Degraded Performance
Twilio SMS Long Code, North America Operational
Twilio SMS Short Code, North America Operational
Softphone Operational
90 days ago
99.92 % uptime
Today
Softphone ? Operational
90 days ago
99.92 % uptime
Today
Amazon Web Services Operational
AWS route53 Operational
AWS cloudFront Operational
Google Ads/Analytics Operational
90 days ago
100.0 % uptime
Today
Google Analytics ? Operational
90 days ago
100.0 % uptime
Today
Google Cloud Platform Identity & Security Operational
90 days ago
100.0 % uptime
Today
Google Cloud Platform Identity & Access Management Operational
90 days ago
100.0 % uptime
Today
Payment processing Operational
Authorize.net ? Operational
Stripe API Operational
Phone Numbers Operational
Twilio Phone Numbers Operational
Plivo Account & Phone Number APIs Operational
Plivo Number Lookup API Operational
Reporting Operational
90 days ago
100.0 % uptime
Today
Call Post Processing ? Operational
90 days ago
100.0 % uptime
Today
Notifications Operational
90 days ago
100.0 % uptime
Today
Notifications Operational
90 days ago
100.0 % uptime
Today
SendGrid SMTP Operational
SendGrid API v3 Operational
SendGrid API Operational
API Operational
REST API ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Oct 21, 2025

No incidents reported today.

Oct 20, 2025
Intermittent issues with softphone
Resolved - This incident has been resolved.
Oct 20, 19:31 EDT
Update - We are seeing full recovery. We are still processing call recordings and transcriptions.
Oct 20, 16:38 EDT
Update - We are continuing to see recovery. Call recordings and transcriptions will be delayed for some time. We will continue to post updates.
Oct 20, 15:12 EDT
Update - Our upstream vendors continue to make progress. However, some services are still partially degraded.
Oct 20, 15:00 EDT
Update - CTM services are still affected by our upstream vendors. We are monitoring their progress and we will continue to post updates.
Oct 20, 13:52 EDT
Update - We are still monitoring the progress of our upstream vendors.
Oct 20, 13:10 EDT
Update - Our upstream vendors are providing updates as they work to resolve network issues affecting CTM services.
Oct 20, 12:26 EDT
Update - Our upstream vendors continue to try and recover from the previous outages. There are significant API and network issues that continue to affect CTM services.
Oct 20, 10:53 EDT
Monitoring - Upstream vendors continue to have issues affecting CTM services. We will continue to monitor and post updates.
Oct 20, 10:20 EDT
Upstream vendor outage affecting calls, texts, and forms
Resolved - This incident has been resolved.
Oct 20, 08:58 EDT
Update - We are seeing recovery of services. We will continue to monitor and provide updates.
Oct 20, 07:32 EDT
Update - Our upstream provider has reported progress toward recovery, and we are seeing partial improvements in some CTM services.
Oct 20, 06:37 EDT
Monitoring - Our investigation confirms that several CTM services are affected due to an outage with an upstream vendor. This includes failed inbound and outbound calls, text messages, and form submissions. There is no ETA for full resolution at this time. We will continue to monitor the situation closely and provide updates as new information becomes available.
Oct 20, 06:15 EDT
Oct 19, 2025

No incidents reported.

Oct 18, 2025

No incidents reported.

Oct 17, 2025

No incidents reported.

Oct 16, 2025

No incidents reported.

Oct 15, 2025

No incidents reported.

Oct 14, 2025

No incidents reported.

Oct 13, 2025

No incidents reported.

Oct 12, 2025

No incidents reported.

Oct 11, 2025

No incidents reported.

Oct 10, 2025

No incidents reported.

Oct 9, 2025

No incidents reported.

Oct 8, 2025

No incidents reported.

Oct 7, 2025

No incidents reported.

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