CallTrackingMetrics Status

Experiencing Issues with Incoming Text Messages and Twilio Outgoing SMS

Uptime over the past 90 days. View historical uptime.

REST API Operational

Management Portal Operational

Incoming Phone Calls Operational

Outgoing Phone Calls Operational

Incoming Client Calls Operational

Incoming Text Messages Degraded Performance

Outgoing Client Calls Operational

Secondary Carrier Inbound Phone Calls Operational

JavaScript CDN US East Operational

JavaScript CDN US West Operational

JavaScript CDN South East Asia Operational

Twilio Outgoing SIP Calls Operational

Call Post Processing Operational

Twilio WebRTC Operational

Twilio Recordings Operational

Twilio Outgoing SMS Degraded Performance

Twilio Outgoing MMS Operational

Twilio Incoming MMS Operational

Twilio Conferencing Operational

Desk.com Operational

AWS route53 Operational

Application Availability Operational

SendGrid API Operational

SendGrid SMTP Operational

Plivo SIP Registrar Operational

AWS cloudFront Operational

Twilio Phone Numbers Operational

Twilio Queue Operational

Twilio TwiML Operational

Stripe API Operational

Desk Email Operational

Desk Classic Agent Operational

Desk Next Generation Agent Operational

Google Analytics Operational

Next Caller API Operational

AWS ec2-eu-central-1 Operational

AWS elb-us-east-1 Operational

SendGrid API v3 Operational

SendGrid API Operational

Softphone Operational

90 days ago

100.0 % uptime

Today

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

API Response Times

Fetching

Past Incidents

Apr 8, 2020

No incidents reported today.

Apr 7, 2020

No incidents reported.

Apr 6, 2020

No incidents reported.

Apr 5, 2020

No incidents reported.

Apr 4, 2020

No incidents reported.

Apr 3, 2020

No incidents reported.

Apr 2, 2020

No incidents reported.

Apr 1, 2020

No incidents reported.

Mar 31, 2020

No incidents reported.

Mar 30, 2020

Twilio Service Delays

Resolved - The issue has been resolved and all functionality is restored. Thank you for your patience and further thanks for choosing CallTrackingMetrics.
Mar 30, 17:44 EDT

Monitoring - Our upstream provider has taken corrective action and we are seeing recovery. Work continues on clearing the backlog of processing that accumulated during the issue.
Mar 30, 17:42 EDT

Identified - We have mostly mitigated the impact of live calls and the issue is only impacting end of call reporting. We'll continue to work with Twilio to resolve the issues that continue related to REST API calls to the their endpoints timing out.
Mar 30, 16:44 EDT

Investigating - We are currently investigating elevated errors from Twilio. This is causing some processing delays at the end of phone calls and delays in receiving text messages.
Mar 30, 16:33 EDT

Mar 29, 2020

Australia - Voice Network Congestion

Resolved - This incident has been resolved.
Mar 29, 14:31 EDT

Identified - We are observing recovery in voice traffic to and from locations Globally. We will continue to monitor this situation and will provide an update as soon as more information becomes available.
Mar 24, 11:59 EDT

Update - We are continuing to investigate this issue.
Mar 24, 11:58 EDT

Investigating - We are still investigating the issue with packet loss of inbound calls to the UK with the underlying carrier. We will provide more information as soon as possible.
Mar 23, 11:52 EDT

Usage Data

Resolved - This incident has been resolved.
Mar 29, 14:31 EDT

Monitoring - A fix has been implemented and we are monitoring the results.
Mar 27, 10:50 EDT

Identified - We are actively aware that some usage data reporting is not visible. The reporting UI is currently not displaying the usage information and is actively being worked on.
Mar 24, 16:07 EDT

Mar 28, 2020

No incidents reported.

Mar 26, 2020

No incidents reported.

Mar 25, 2020

No incidents reported.

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