All Systems Operational
REST API   ? Operational
Management Portal   ? Operational
Incoming Phone Calls   Operational
Outgoing Phone Calls   Operational
Incoming Client Calls   ? Operational
Incoming Text Messages   ? Operational
Outgoing Client Calls   ? Operational
Secondary Carrier Inbound Phone Calls   ? Operational
JavaScript CDN US East   ? Operational
JavaScript CDN US West   ? Operational
JavaScript CDN South East Asia   ? Operational
Twilio Outgoing SIP Calls   Operational
Call Post Processing   ? Operational
Twilio WebRTC   Operational
Twilio Recordings   Operational
Twilio Outgoing SMS   Operational
Twilio Outgoing MMS   Operational
Twilio Incoming MMS   Operational
Twilio Conferencing   Operational
Desk.com   ? Operational
AWS route53   Operational
Application Availability   Operational
SendGrid API   Operational
SendGrid SMTP   Operational
Plivo SIP Registrar   Operational
AWS cloudFront   Operational
Twilio Phone Numbers   Operational
Twilio Queue   Operational
Twilio TwiML   Operational
Stripe API   Operational
Desk Email   Operational
Desk Classic Agent   Operational
Desk Next Generation Agent   Operational
Google Analytics   ? Operational
Next Caller API   Operational
AWS ec2-eu-central-1   Operational
AWS elb-us-east-1   Operational
SendGrid API v3   Operational
SendGrid API   Operational
Softphone   ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
API Response Times
Fetching
Past Incidents
Nov 20, 2018

No incidents reported today.

Nov 19, 2018

No incidents reported.

Nov 18, 2018

No incidents reported.

Nov 17, 2018

No incidents reported.

Nov 16, 2018
Resolved - This incident has been resolved.
Nov 16, 16:56 EST
Monitoring - Beginning on or around October 24th, 2018 we noticed an increase in the number of WebRTC
users reporting audio quality issues. Specific reports mention a choppy, “helicopter-like” sound
occurring whenever the WebRTC user speaks. http://bit.ly/advisory-webrtc-windows10
Nov 16, 16:40 EST
Nov 15, 2018

No incidents reported.

Nov 14, 2018

No incidents reported.

Nov 13, 2018

No incidents reported.

Nov 12, 2018
Resolved - This incident has been resolved.
Nov 12, 21:43 EST
Monitoring - The root cause has been addressed by our upstream provider. We continue to monitor as all call statuses have recovered.
Nov 12, 21:29 EST
Update - We are seeing improvement in the issue. All failed tasks are being replayed now to recover the correct status for all impacted phone calls.
Nov 12, 21:27 EST
Update - We continue to work with our upstream on the issues. We believe the issue is mostly impacting call completion status. This can have an impact on triggers that execute at the end of a call and other notifications. We believe call control and routing is unaffected.
Nov 12, 21:21 EST
Identified - The primary issue has been identified. We continue to work with our upstream provider to bring this issue to a resolution.
Nov 12, 21:11 EST
Update - We believe final call status and some types of call transfers might be impacted. We continue to work with our upstream providers to identify the issue.
Nov 12, 21:06 EST
Investigating - We're noticing elevated errors resolving the final call status due to an outage with one of our carrier partners.
Nov 12, 20:58 EST
Nov 11, 2018

No incidents reported.

Nov 10, 2018

No incidents reported.

Nov 9, 2018

No incidents reported.

Nov 8, 2018

No incidents reported.

Nov 7, 2018

No incidents reported.

Nov 6, 2018

No incidents reported.