Service Under Maintenance
Uptime over the past 90 days. View historical uptime.
Application Availability Operational
90 days ago
100.0 % uptime
Today
Calls Under Maintenance
90 days ago
99.94 % uptime
Today
Incoming Phone Calls Operational
90 days ago
99.94 % uptime
Today
Incoming Client Calls ? Operational
Outgoing Phone Calls Operational
Outgoing Client Calls ? Operational
Twilio Outgoing SIP Calls Operational
Twilio WebRTC Operational
Twilio Recordings Operational
Secondary Carrier Inbound Phone Calls ? Operational
Twilio Conferencing Operational
Twilio Queue Operational
Twilio Client Mobile Operational
Plivo SIP Registrar Operational
Twilio TwiML Operational
Plivo Voice, North America Operational
Plivo Voice, Europe Operational
Plivo Voice, Oceania Operational
Plivo Voice, Africa Operational
Plivo Voice, Asia Operational
Plivo Voice, South America Operational
Plivo Endpoint calls (SIP) Operational
Twilio Voice, Europe Operational
Twilio Voice, Latin America Operational
Twilio Voice, North America Under Maintenance
Twilio Voice, APAC Operational
Twilio Voice, Middle East & Africa Operational
Texts Under Maintenance
90 days ago
100.0 % uptime
Today
Incoming Text Messages ? Operational
90 days ago
100.0 % uptime
Today
Twilio Outgoing SMS Operational
Twilio Outgoing MMS Operational
Twilio Incoming MMS Operational
Twilio PROGRAMMABLE CHAT Operational
Twilio PROGRAMMABLE FAX Operational
Plivo Longcode SMS, USA & Canada Operational
Plivo Toll-free SMS, USA & Canada Operational
Plivo MMS, USA & Canada Operational
Plivo SMS API Operational
Plivo MMS API Operational
Plivo SMS, Mexico & South America Operational
Plivo SMS, Africa Operational
Plivo SMS, Europe Operational
Plivo SMS, Asia Operational
Plivo SMS, Oceania Operational
Twilio SMS, Europe Under Maintenance
Twilio SMS Delivery Notifications & Status Callbacks Operational
Twilio SMS, Middle East & Africa Operational
Twilio SMS, APAC Operational
Twilio SMS Toll-Free, North America Under Maintenance
Twilio MMS Toll-Free Under Maintenance
Twilio SMS, Latin America Operational
Twilio MMS Long Code, North America Operational
Twilio MMS Short Code, North America Operational
Twilio SMS Long Code, North America Operational
Twilio SMS Short Code, North America Operational
Softphone Operational
90 days ago
100.0 % uptime
Today
Softphone ? Operational
90 days ago
100.0 % uptime
Today
Amazon Web Services Operational
AWS route53 Operational
AWS cloudFront Operational
Google Ads/Analytics Operational
90 days ago
100.0 % uptime
Today
Google Analytics ? Operational
90 days ago
100.0 % uptime
Today
Google Cloud Platform Identity & Security Operational
90 days ago
100.0 % uptime
Today
Google Cloud Platform Identity & Access Management Operational
90 days ago
100.0 % uptime
Today
Payment processing Operational
Authorize.net ? Operational
Stripe API Operational
Phone Numbers Operational
Twilio Phone Numbers Operational
Plivo Account & Phone Number APIs Operational
Plivo Number Lookup API Operational
Reporting Operational
90 days ago
100.0 % uptime
Today
Call Post Processing ? Operational
90 days ago
100.0 % uptime
Today
Notifications Operational
90 days ago
100.0 % uptime
Today
Notifications Operational
90 days ago
100.0 % uptime
Today
SendGrid SMTP Operational
SendGrid API v3 Operational
SendGrid API Operational
API Operational
REST API ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
API Response Times
Fetching
Past Incidents
Jan 20, 2022

No incidents reported today.

Jan 19, 2022

No incidents reported.

Jan 18, 2022

No incidents reported.

Jan 17, 2022

No incidents reported.

Jan 16, 2022

No incidents reported.

Jan 15, 2022
US Toll Free and Subset of US Long Code Numbers Experiencing Inbound and Outbound SMS and MMS Delivery Delays to/from US and Canada Networks
Resolved - This incident has been resolved.
Jan 15, 15:33 EST
Identified - While we've observed noticeable recovery after the implementation of the workaround, we continue to see intermittent delivery delays sending and receiving Toll Free SMS and MMS messages in US and Canada, along with a small subset of T-mobile traffic on US long codes. The issue is also causing delivery receipts to be delayed, with delivery status stuck at "Sent". Our engineering team is continuing to work with our carrier partner to fully resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jan 14, 15:56 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 14, 12:59 EST
Update - We are now observing some recovery in which some SMS and MMS to/from US and Canada networks from US Toll-Free and US long codes are being delivered. Our engineers have identified the issue and implemented a workaround for older messages. However, message DLRs will continue to be delayed even while messages are getting delivered. Our engineers are continuing to work with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available. (from upstream)
Jan 14, 11:53 EST
Identified - The issue has been identified and a fix is being implemented.
Jan 14, 11:18 EST
Monitoring - We are continuing our investigation and have discovered inbound traffic to Twilio Toll-Free numbers from US and Canada networks is also affected and experiencing delivery delays.
Jan 14, 11:17 EST
Identified - The issue has been identified and a fix is being implemented.
Jan 14, 11:00 EST
Update - We are continuing to investigate this issue.
Jan 14, 10:59 EST
Investigating - We are continuing our investigation and have discovered inbound traffic to Twilio Toll-Free numbers from US and Canada networks is also affected and experiencing delivery delays. In addition, we have discovered a small portion of US long code numbers are affected and also experiencing SMS and MMS delivery delays for inbound and outbound traffic to/from US and Canada networks. Our team continues working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jan 14, 10:56 EST
Jan 14, 2022
Jan 13, 2022

No incidents reported.

Jan 12, 2022

No incidents reported.

Jan 11, 2022

No incidents reported.

Jan 10, 2022

No incidents reported.

Jan 9, 2022

No incidents reported.

Jan 8, 2022

No incidents reported.

Jan 7, 2022

No incidents reported.

Jan 6, 2022

No incidents reported.

← Incident History Powered by Atlassian Statuspage