All Systems Operational
REST API ? Operational
Management Portal ? Operational
Incoming Phone Calls Operational
Outgoing Phone Calls Operational
Incoming Client Calls ? Operational
Incoming Text Messages ? Operational
Outgoing Client Calls ? Operational
Secondary Carrier Inbound Phone Calls ? Operational
JavaScript CDN US East ? Operational
JavaScript CDN US West ? Operational
JavaScript CDN South East Asia ? Operational
Twilio Outgoing SIP Calls Operational
Call Post Processing ? Operational
Twilio WebRTC Operational
Twilio Recordings Operational
Twilio Outgoing SMS Operational
Twilio Outgoing MMS Operational
Twilio Incoming MMS Operational
Twilio Conferencing Operational
Desk.com ? Operational
AWS route53 Operational
Application Availability Operational
SendGrid API Operational
SendGrid SMTP Operational
Plivo SIP Registrar Operational
AWS cloudFront Operational
Twilio Phone Numbers Operational
Twilio Queue Operational
Twilio TwiML Operational
Stripe API Operational
Desk Email Operational
Desk Classic Agent Operational
Desk Next Generation Agent Operational
Google Analytics ? Operational
Next Caller API Operational
AWS ec2-eu-central-1 Operational
AWS elb-us-east-1 Operational
SendGrid API v3 Operational
SendGrid API Operational
Softphone ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
API Response Times
Fetching
Past Incidents
Aug 20, 2019

No incidents reported today.

Aug 19, 2019

No incidents reported.

Aug 18, 2019

No incidents reported.

Aug 17, 2019

No incidents reported.

Aug 16, 2019
Resolved - The incident has been resolved, and we will continue to look for ways to improve the overall health and stability of our services. Thank you for your patience.
Aug 16, 11:56 EDT
Monitoring - We are monitoring fixes that we have made and we will continue to ways to prevent recurrence of this issue. Thank you again for your patience as we work to resolve this issue fully.
Aug 16, 11:16 EDT
Identified - We have identified the issue and are actively working on restoring the health of the system. Reports and account switching are also affected. All resources are dedicated towards recovery.
Thank you for your patience.
Aug 16, 11:09 EDT
Investigating - We are investigating issues with loading the call log; please stay tuned for updates.
Aug 16, 10:45 EDT
Aug 15, 2019
Resolved - The system is again operating normally; thank you for your patience.
Aug 15, 18:32 EDT
Monitoring - Access to the call log has been restored, and the systems continue to recover. We are actively monitoring the health of our services and will update this space as we can.
Aug 15, 18:13 EDT
Identified - We have identified the issue that is causing issues with call log access and account switching and are taking the appropriate steps to bring those systems back to fully functional. Please stay tuned to this space for updates.
Aug 15, 18:10 EDT
Update - We are aware that there are ongoing issues with the call log, as well as the ability to change accounts. Phone traffic appears unaffected at this time. We continue to investigate.
Aug 15, 18:01 EDT
Investigating - We are currently investigating issues with loading data from the call log.
Aug 15, 17:50 EDT
Aug 14, 2019

No incidents reported.

Aug 13, 2019
Resolved - We experienced intermittent transcription failures between 8:34am and 8:56am EST Tuesday Aug 13th. The incident is resolved.
Aug 13, 08:58 EDT
Aug 12, 2019

No incidents reported.

Aug 11, 2019

No incidents reported.

Aug 10, 2019

No incidents reported.

Aug 9, 2019

No incidents reported.

Aug 8, 2019

No incidents reported.

Aug 7, 2019
Resolved - We experienced intermittent call routing issues between 10:15pm EST and 10:55pm EST. During this time some calls may have routed to failover and other calls may not have been impacted. The issue was related to a single server within a cluster failing to renew an SSL certificate. We've taken steps to correct this issue and are reviewing our automatic renewal process to ensure this will not happen again.
Aug 7, 23:03 EDT
Aug 6, 2019

No incidents reported.