All Systems Operational
REST API   ? Operational
Management Portal   ? Operational
Incoming Phone Calls   Operational
Outgoing Phone Calls   Operational
Incoming Client Calls   ? Operational
Incoming Text Messages   ? Operational
Outgoing Client Calls   ? Operational
Secondary Carrier Inbound Phone Calls   ? Operational
JavaScript CDN US East   ? Operational
JavaScript CDN US West   ? Operational
JavaScript CDN South East Asia   ? Operational
Twilio Outgoing SIP Calls   Operational
Call Post Processing   ? Operational
Twilio WebRTC   Operational
Twilio Recordings   Operational
Twilio Outgoing SMS   Operational
Twilio Outgoing MMS   Operational
Twilio Incoming MMS   Operational
Twilio Conferencing   Operational
Desk.com   ? Operational
AWS route53   Operational
Application Availability   Operational
SendGrid API   Operational
SendGrid SMTP   Operational
Plivo SIP Registrar   Operational
AWS cloudFront   Operational
Twilio Phone Numbers   Operational
Twilio Queue   Operational
Twilio TwiML   Operational
Stripe API   Operational
Desk Email   Operational
Desk Classic Agent   Operational
Desk Next Generation Agent   Operational
Google Analytics   ? Operational
Next Caller API   Operational
AWS ec2-eu-central-1   Operational
AWS elb-us-east-1   Operational
SendGrid API v3   Operational
SendGrid API   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
API Response Times
Fetching
System Uptime
Fetching
Tracking Code
Fetching
Past Incidents
May 21, 2018

No incidents reported today.

May 20, 2018

No incidents reported.

May 19, 2018

No incidents reported.

May 18, 2018

No incidents reported.

May 17, 2018

No incidents reported.

May 16, 2018

No incidents reported.

May 15, 2018
Resolved - This incident has been resolved. As always, we will continue to monitor our site stability and performance and take any actions necessary to ensure the highest of performance. Thank you for your patience.
May 15, 14:41 EDT
Monitoring - We have made changes that have alleviated the impact of the issues; system performance should continue to improve.
May 15, 13:49 EDT
Update - We are continuing to investigate system lag related to elevated connection issues with an upstream provider; we will provide updates as they become available.
May 15, 13:44 EDT
Investigating - We are investigating elevated connection issues with an upstream provider. Further updates will be provided via this channel as they become available.
May 15, 12:42 EDT
May 14, 2018

No incidents reported.

May 13, 2018

No incidents reported.

May 12, 2018

No incidents reported.

May 11, 2018

No incidents reported.

May 10, 2018
Resolved - Reports indicate Master Card has recovered.
May 10, 11:05 EDT
Update - We have confirmation from MasterCard that they are having a global outage.
May 10, 09:54 EDT
Investigating - Our system is currently unable to process charges for accounts funded with Master Cards. We are working with our payment processor to resolve the issue.
May 10, 09:31 EDT
May 9, 2018

No incidents reported.

May 8, 2018

No incidents reported.

May 7, 2018

No incidents reported.