Partially Degraded Service
Uptime over the past 90 days. View historical uptime.
Application Availability Operational
90 days ago
99.71 % uptime
Today
Calls Degraded Performance
90 days ago
100.0 % uptime
Today
Incoming Phone Calls Operational
90 days ago
100.0 % uptime
Today
Incoming Client Calls ? Operational
Outgoing Phone Calls Operational
Outgoing Client Calls ? Operational
Twilio Outgoing SIP Calls Operational
Twilio WebRTC Operational
Twilio Recordings Operational
Secondary Carrier Inbound Phone Calls ? Operational
Twilio Conferencing Operational
Twilio Queue Operational
Twilio Client Mobile Operational
Plivo SIP Registrar Operational
Twilio TwiML Operational
Plivo Voice, North America Operational
Plivo Voice, Europe Operational
Plivo Voice, Oceania Operational
Plivo Voice, Africa Operational
Plivo Voice, Asia Operational
Plivo Voice, South America Operational
Plivo Endpoint calls (SIP) Operational
Twilio Voice, Europe Operational
Twilio Voice, Latin America Degraded Performance
Twilio Voice, North America Operational
Twilio Voice, APAC Operational
Twilio Voice, Middle East & Africa Operational
Texts Under Maintenance
90 days ago
100.0 % uptime
Today
Incoming Text Messages ? Operational
90 days ago
100.0 % uptime
Today
Twilio Outgoing SMS Operational
Twilio Outgoing MMS Operational
Twilio Incoming MMS Operational
Twilio PROGRAMMABLE CHAT Operational
Twilio PROGRAMMABLE FAX Operational
Plivo Longcode SMS, USA & Canada Operational
Plivo Toll-free SMS, USA & Canada Operational
Plivo MMS, USA & Canada Operational
Plivo SMS API Operational
Plivo MMS API Operational
Plivo SMS, Mexico & South America Operational
Plivo SMS, Africa Operational
Plivo SMS, Europe Operational
Plivo SMS, Asia Operational
Plivo SMS, Oceania Operational
Twilio SMS, Europe Under Maintenance
Twilio SMS Delivery Notifications & Status Callbacks Operational
Twilio SMS, Middle East & Africa Operational
Twilio SMS, APAC Operational
Twilio SMS Toll-Free, North America Operational
Twilio MMS Toll-Free Operational
Twilio SMS, Latin America Under Maintenance
Twilio MMS Long Code, North America Operational
Twilio MMS Short Code, North America Operational
Twilio SMS Long Code, North America Operational
Twilio SMS Short Code, North America Operational
Softphone Operational
90 days ago
100.0 % uptime
Today
Softphone ? Operational
90 days ago
100.0 % uptime
Today
Amazon Web Services Operational
AWS route53 Operational
AWS cloudFront Operational
Google Ads/Analytics Operational
90 days ago
100.0 % uptime
Today
Google Analytics ? Operational
90 days ago
100.0 % uptime
Today
Google Cloud Platform Identity & Security Operational
90 days ago
100.0 % uptime
Today
Google Cloud Platform Identity & Access Management Operational
90 days ago
100.0 % uptime
Today
Payment processing Operational
Authorize.net ? Operational
Stripe API Operational
Phone Numbers Operational
Twilio Phone Numbers Operational
Plivo Account & Phone Number APIs Operational
Plivo Number Lookup API Operational
Reporting Operational
90 days ago
100.0 % uptime
Today
Call Post Processing ? Operational
90 days ago
100.0 % uptime
Today
Notifications Operational
90 days ago
100.0 % uptime
Today
Notifications Operational
90 days ago
100.0 % uptime
Today
SendGrid SMTP Operational
SendGrid API v3 Operational
SendGrid API Operational
API Operational
REST API ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
API Response Times
Fetching
Past Incidents
Feb 7, 2023

No incidents reported today.

Feb 6, 2023

No incidents reported.

Feb 5, 2023
Elevated 500/502 errors
Resolved - Starting at 11:36 and ending at 12:08 we experienced elevated 502 errors. This was due to a recovery process that was putting too much load on our databases related to the incident on Thursday. Our team is working on expanding our footprint to support increased load spikes like this now. The issue is resolved and we will not repeat this.
Feb 5, 12:10 EST
Feb 4, 2023

No incidents reported.

Feb 3, 2023

No incidents reported.

Feb 2, 2023
Issues with connecting to CTM
Resolved - This incident has been resolved.
Feb 2, 19:41 EST
Update - Our system is currently stable. Activities that were received during the incident will eventually appear in the log. New activities will appear in real time. We will continue to monitor performance.
Feb 2, 17:24 EST
Monitoring - We are seeing recovery and are monitoring performance. We will update again at 5:00 pm EST.
Feb 2, 16:36 EST
Update - We are continuing to work on a fix for this issue.
Feb 2, 16:36 EST
Identified - At the moment, our issues have returned. Our team is working on the resolution. The next scheduled update is at 4:30 pm EST.
Feb 2, 16:03 EST
Update - Site performance has improved, we continue to monitor. Our next update will be at 4:30 pm EST.
Feb 2, 15:34 EST
Update - We continue to monitor site performance. Thank you for your patience. Our next update will be at 3:30 pm EST.
Feb 2, 15:04 EST
Update - We are seeing recovery and continue to monitor performance. We will update again at 3:00 pm EST.
Feb 2, 14:29 EST
Monitoring - Site availability has been restored. Our team continues to monitor as a regional outage in AWS infrastructure caused a database failure.
Feb 2, 14:25 EST
Update - We appreciate your patience as we continue to investigate the cause of the issue. We will update again at 2:30 pm EST.
Feb 2, 14:08 EST
Update - We are continuing to investigate the issue.
Feb 2, 13:36 EST
Investigating - We are currently investigating the issue.
Feb 2, 13:27 EST
Feb 1, 2023

No incidents reported.

Jan 31, 2023

No incidents reported.

Jan 30, 2023
Google Call Extensions/Call Only Ads
Resolved - From 5:27pm EST to 8:04pm EST retrieval of Google Click data was limited. Our teams were alerted to the issue and worked on a solution. During this time call delivery was not impacted but retrieval of the additional Click data was not available. You may notice phone calls during this period missing attribution data.
Jan 30, 05:30 EST
Jan 29, 2023

No incidents reported.

Jan 28, 2023

No incidents reported.

Jan 27, 2023

No incidents reported.

Jan 26, 2023

No incidents reported.

Jan 25, 2023

No incidents reported.

Jan 24, 2023

No incidents reported.

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