CallTrackingMetrics Status

All Systems Operational

Uptime over the past 90 days. View historical uptime.

REST API Operational

Management Portal Operational

Incoming Phone Calls Operational

Outgoing Phone Calls Operational

Incoming Client Calls Operational

Incoming Text Messages Operational

Outgoing Client Calls Operational

Secondary Carrier Inbound Phone Calls Operational

JavaScript CDN US East Operational

JavaScript CDN US West Operational

JavaScript CDN South East Asia Operational

Twilio Outgoing SIP Calls Operational

Call Post Processing Operational

Twilio WebRTC Operational

Twilio Recordings Operational

Twilio Outgoing SMS Operational

Twilio Outgoing MMS Operational

Twilio Incoming MMS Operational

Twilio Conferencing Operational

Desk.com Operational

AWS route53 Operational

Application Availability Operational

SendGrid API Operational

SendGrid SMTP Operational

Plivo SIP Registrar Operational

AWS cloudFront Operational

Twilio Phone Numbers Operational

Twilio Queue Operational

Twilio TwiML Operational

Stripe API Operational

Desk Email Operational

Desk Classic Agent Operational

Desk Next Generation Agent Operational

Google Analytics Operational

Next Caller API Operational

AWS ec2-eu-central-1 Operational

AWS elb-us-east-1 Operational

SendGrid API v3 Operational

SendGrid API Operational

Softphone Operational

90 days ago

100.0 % uptime

Today

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

API Response Times

Fetching

Past Incidents

Aug 20, 2019

No incidents reported today.

Aug 19, 2019

No incidents reported.

Aug 18, 2019

No incidents reported.

Aug 17, 2019

No incidents reported.

Aug 16, 2019

Call Log Access Delay

Resolved - The incident has been resolved, and we will continue to look for ways to improve the overall health and stability of our services. Thank you for your patience.
Aug 16, 11:56 EDT

Monitoring - We are monitoring fixes that we have made and we will continue to ways to prevent recurrence of this issue. Thank you again for your patience as we work to resolve this issue fully.
Aug 16, 11:16 EDT

Identified - We have identified the issue and are actively working on restoring the health of the system. Reports and account switching are also affected. All resources are dedicated towards recovery.
Thank you for your patience.
Aug 16, 11:09 EDT

Investigating - We are investigating issues with loading the call log; please stay tuned for updates.
Aug 16, 10:45 EDT

Aug 15, 2019

Call Log Access Delay

Resolved - The system is again operating normally; thank you for your patience.
Aug 15, 18:32 EDT

Monitoring - Access to the call log has been restored, and the systems continue to recover. We are actively monitoring the health of our services and will update this space as we can.
Aug 15, 18:13 EDT

Identified - We have identified the issue that is causing issues with call log access and account switching and are taking the appropriate steps to bring those systems back to fully functional. Please stay tuned to this space for updates.
Aug 15, 18:10 EDT

Update - We are aware that there are ongoing issues with the call log, as well as the ability to change accounts. Phone traffic appears unaffected at this time. We continue to investigate.
Aug 15, 18:01 EDT

Investigating - We are currently investigating issues with loading data from the call log.
Aug 15, 17:50 EDT

Aug 14, 2019

No incidents reported.

Aug 13, 2019

Intermittent Transcription Failures

Resolved - We experienced intermittent transcription failures between 8:34am and 8:56am EST Tuesday Aug 13th. The incident is resolved.
Aug 13, 08:58 EDT

Aug 12, 2019

No incidents reported.

Aug 11, 2019

No incidents reported.

Aug 10, 2019

No incidents reported.

Aug 9, 2019

No incidents reported.

Aug 8, 2019

No incidents reported.

Aug 7, 2019

Intermittent call routing issues

Resolved - We experienced intermittent call routing issues between 10:15pm EST and 10:55pm EST. During this time some calls may have routed to failover and other calls may not have been impacted. The issue was related to a single server within a cluster failing to renew an SSL certificate. We've taken steps to correct this issue and are reviewing our automatic renewal process to ensure this will not happen again.
Aug 7, 23:03 EDT

Aug 6, 2019

No incidents reported.

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