CallTrackingMetrics Status

All Systems Operational

Uptime over the past 90 days. View historical uptime.

REST API Operational

Management Portal Operational

Incoming Phone Calls Operational

Outgoing Phone Calls Operational

Incoming Client Calls Operational

Incoming Text Messages Operational

Outgoing Client Calls Operational

Secondary Carrier Inbound Phone Calls Operational

JavaScript CDN US East Operational

JavaScript CDN US West Operational

JavaScript CDN South East Asia Operational

Twilio Outgoing SIP Calls Operational

Call Post Processing Operational

Twilio WebRTC Operational

Twilio Recordings Operational

Twilio Outgoing SMS Operational

Twilio Outgoing MMS Operational

Twilio Incoming MMS Operational

Twilio Conferencing Operational

Desk.com Operational

AWS route53 Operational

Application Availability Operational

SendGrid API Operational

SendGrid SMTP Operational

Plivo SIP Registrar Operational

AWS cloudFront Operational

Twilio Phone Numbers Operational

Twilio Queue Operational

Twilio TwiML Operational

Stripe API Operational

Desk Email Operational

Desk Classic Agent Operational

Desk Next Generation Agent Operational

Google Analytics Operational

Next Caller API Operational

AWS ec2-eu-central-1 Operational

AWS elb-us-east-1 Operational

SendGrid API v3 Operational

SendGrid API Operational

Softphone Operational

90 days ago

100.0 % uptime

Today

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

API Response Times

Fetching

Past Incidents

Dec 11, 2019

No incidents reported today.

Dec 10, 2019

No incidents reported.

Dec 9, 2019

No incidents reported.

Dec 8, 2019

No incidents reported.

Dec 7, 2019

No incidents reported.

Dec 6, 2019

No incidents reported.

Dec 5, 2019

No incidents reported.

Dec 4, 2019

No incidents reported.

Dec 3, 2019

No incidents reported.

Dec 2, 2019

End of Call Audio Processing Delays

Resolved - All recordings have finished processing and should be available.
Dec 2, 19:02 EST

Identified - Our upstream provider reports that the issue has been resolved and we are processing audio files now to catch back up.
Dec 2, 16:59 EST

Update - We continue to monitor the impact of this processing delay. We have some reports that indicate this may delay end of call triggers as well as some notifications.
Dec 2, 15:37 EST

Update - We continue to work with our upstream audio recording provider. While audio is delayed no other systems appear impacted at this time. Recording delays appear between 2 and 10 minutes.
Dec 2, 14:38 EST

Investigating - We are currently experiencing delays in processing audio at the end of a phone call. This can delay the transcriptions and ability to seek through an audio file.
Dec 2, 13:40 EST

Dec 1, 2019

No incidents reported.

Nov 30, 2019

No incidents reported.

Nov 29, 2019

No incidents reported.

Nov 28, 2019

No incidents reported.

Nov 27, 2019

No incidents reported.

Related