CallTrackingMetrics Status

All Systems Operational

Uptime over the past 90 days. View historical uptime.

REST API Operational

Management Portal Operational

Incoming Phone Calls Operational

Outgoing Phone Calls Operational

Incoming Client Calls Operational

Incoming Text Messages Operational

Outgoing Client Calls Operational

Secondary Carrier Inbound Phone Calls Operational

JavaScript CDN US East Operational

JavaScript CDN US West Operational

JavaScript CDN South East Asia Operational

Twilio Outgoing SIP Calls Operational

Call Post Processing Operational

Twilio WebRTC Operational

Twilio Recordings Operational

Twilio Outgoing SMS Operational

Twilio Outgoing MMS Operational

Twilio Incoming MMS Operational

Twilio Conferencing Operational

Desk.com Operational

AWS route53 Operational

Application Availability Operational

SendGrid API Operational

SendGrid SMTP Operational

Plivo SIP Registrar Operational

AWS cloudFront Operational

Twilio Phone Numbers Operational

Twilio Queue Operational

Twilio TwiML Operational

Stripe API Operational

Desk Email Operational

Desk Classic Agent Operational

Desk Next Generation Agent Operational

Google Analytics Operational

Next Caller API Operational

AWS ec2-eu-central-1 Operational

AWS elb-us-east-1 Operational

SendGrid API v3 Operational

SendGrid API Operational

Softphone Operational

90 days ago

100.0 % uptime

Today

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

API Response Times

Fetching

Past Incidents

Nov 20, 2018

No incidents reported today.

Nov 19, 2018

No incidents reported.

Nov 18, 2018

No incidents reported.

Nov 17, 2018

No incidents reported.

Nov 16, 2018

Issue Advisory: Choppy audio for WebRTC / Chrome / Windows 10 / certain headsets

Resolved - This incident has been resolved.
Nov 16, 16:56 EST

Monitoring - Beginning on or around October 24th, 2018 we noticed an increase in the number of WebRTC
users reporting audio quality issues. Specific reports mention a choppy, “helicopter-like” sound
occurring whenever the WebRTC user speaks. http://bit.ly/advisory-webrtc-windows10
Nov 16, 16:40 EST

Nov 15, 2018

No incidents reported.

Nov 14, 2018

No incidents reported.

Nov 13, 2018

No incidents reported.

Nov 12, 2018

Elevated errors while requesting call status

Resolved - This incident has been resolved.
Nov 12, 21:43 EST

Monitoring - The root cause has been addressed by our upstream provider. We continue to monitor as all call statuses have recovered.
Nov 12, 21:29 EST

Update - We are seeing improvement in the issue. All failed tasks are being replayed now to recover the correct status for all impacted phone calls.
Nov 12, 21:27 EST

Update - We continue to work with our upstream on the issues. We believe the issue is mostly impacting call completion status. This can have an impact on triggers that execute at the end of a call and other notifications. We believe call control and routing is unaffected.
Nov 12, 21:21 EST

Identified - The primary issue has been identified. We continue to work with our upstream provider to bring this issue to a resolution.
Nov 12, 21:11 EST

Update - We believe final call status and some types of call transfers might be impacted. We continue to work with our upstream providers to identify the issue.
Nov 12, 21:06 EST

Investigating - We're noticing elevated errors resolving the final call status due to an outage with one of our carrier partners.
Nov 12, 20:58 EST

Nov 11, 2018

No incidents reported.

Nov 10, 2018

No incidents reported.

Nov 9, 2018

No incidents reported.

Nov 8, 2018

No incidents reported.

Nov 7, 2018

No incidents reported.

Nov 6, 2018

No incidents reported.