CallTrackingMetrics Status

All Systems Operational

REST API Operational

Management Portal Operational

Incoming Phone Calls Operational

Outgoing Phone Calls Operational

Incoming Client Calls Operational

Incoming Text Messages Operational

Outgoing Client Calls Operational

Secondary Carrier Inbound Phone Calls Operational

JavaScript CDN US East Operational

JavaScript CDN US West Operational

JavaScript CDN South East Asia Operational

Twilio Outgoing SIP Calls Operational

Call Post Processing Operational

Twilio WebRTC Operational

Twilio Recordings Operational

Twilio Outgoing SMS Operational

Twilio Outgoing MMS Operational

Twilio Incoming MMS Operational

Twilio Conferencing Operational

Desk.com Operational

AWS route53 Operational

Application Availability Operational

SendGrid API Operational

SendGrid SMTP Operational

Plivo SIP Registrar Operational

AWS cloudFront Operational

Twilio Phone Numbers Operational

Twilio Queue Operational

Twilio TwiML Operational

Stripe API Operational

Desk Email Operational

Desk Classic Agent Operational

Desk Next Generation Agent Operational

Google Analytics Operational

Next Caller API Operational

AWS ec2-eu-central-1 Operational

AWS elb-us-east-1 Operational

SendGrid API v3 Operational

SendGrid API Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

API Response Times

Fetching

System Uptime

Fetching

Tracking Code

Fetching

Past Incidents

Jul 22, 2018

No incidents reported today.

Jul 21, 2018

No incidents reported.

Jul 20, 2018

Call Log Delay

Resolved - Thank you for your patience; the service is operating normally at this time.
Jul 20, 15:13 EDT

Monitoring - We continue to see recovery and servers are operating normally at this time. We will continue to monitor to prevent regression.
Jul 20, 14:34 EDT

Identified - We have identified the issue and are beginning to see some recovery. Stay tuned for further updates.
Jul 20, 14:24 EDT

Investigating - We are currently investigating issues with call log delay; stay tuned for updates.
Jul 20, 14:20 EDT

Jul 19, 2018

No incidents reported.

Jul 18, 2018

No incidents reported.

Jul 17, 2018

Payment Processor Issues

Resolved - Our upstream payment processor is again operating normally. Thank you for your patience.
Jul 17, 22:20 EDT

Monitoring - Our upstream payment processor has implemented a fix and we are continuing to monitor. We observe recovery and customer payments are being processed as normal.
Jul 17, 21:55 EDT

Identified - Our payment processor is currently working towards a resolution of the issue that is causing customer payments to erroneously decline.
Jul 17, 20:35 EDT

Investigating - We are investigating an issue with our payment processor that is causing customer payments to erroneously decline.
Jul 17, 20:26 EDT

Jul 16, 2018

No incidents reported.

Jul 15, 2018

No incidents reported.

Jul 14, 2018

No incidents reported.

Jul 13, 2018

No incidents reported.

Jul 12, 2018

Server Connectivity Issues

Resolved - This incident has been resolved; thank you for your patience.
Jul 12, 14:11 EDT

Monitoring - A fix has been implemented and we continue to monitor the results and take additional actions to prevent reoccurrence.
Jul 12, 12:55 EDT

Investigating - We are currently investigating intermittent 502 errors when accessing the call log.
Jul 12, 12:08 EDT

Jul 11, 2018

No incidents reported.

Jul 10, 2018

No incidents reported.

Jul 9, 2018

No incidents reported.

Jul 8, 2018

No incidents reported.