All Systems Operational
REST API   ? Operational
Management Portal   ? Operational
Incoming Phone Calls   Operational
Outgoing Phone Calls   Operational
Incoming Client Calls   ? Operational
Incoming Text Messages   ? Operational
Outgoing Client Calls   ? Operational
Secondary Carrier Inbound Phone Calls   ? Operational
JavaScript CDN US East   ? Operational
JavaScript CDN US West   ? Operational
JavaScript CDN South East Asia   ? Operational
Twilio Outgoing SIP Calls   Operational
Call Post Processing   ? Operational
Twilio WebRTC   Operational
Twilio Recordings   Operational
Twilio Outgoing SMS   Operational
Twilio Outgoing MMS   Operational
Twilio Incoming MMS   Operational
Twilio Conferencing   Operational
Desk.com   ? Operational
AWS route53   Operational
Application Availability   Operational
SendGrid API   Operational
SendGrid SMTP   Operational
Plivo SIP Registrar   Operational
AWS cloudFront   Operational
Twilio Phone Numbers   Operational
Twilio Queue   Operational
Twilio TwiML   Operational
Stripe API   Operational
Desk Email   Operational
Desk Classic Agent   Operational
Desk Next Generation Agent   Operational
Google Analytics   ? Operational
Next Caller API   Operational
AWS ec2-eu-central-1   Operational
AWS elb-us-east-1   Operational
SendGrid API v3   Operational
SendGrid API   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
API Response Times
Fetching
System Uptime
Fetching
Tracking Code
Fetching
Past Incidents
Nov 21, 2017

No incidents reported today.

Nov 20, 2017

No incidents reported.

Nov 19, 2017

No incidents reported.

Nov 18, 2017

No incidents reported.

Nov 17, 2017

No incidents reported.

Nov 16, 2017

No incidents reported.

Nov 15, 2017

No incidents reported.

Nov 14, 2017
Resolved - Thank you for your patience; we have returned to situation normal.
Nov 14, 12:01 EST
Monitoring - We continue to monitor as our queues return to normal levels.
Nov 14, 11:57 EST
Identified - We have identified the cause and are continuing to work on the slowness. Thank you for your continued patience!
Nov 14, 11:40 EST
Investigating - We are investigating slowness with call log updates. Some notification delivery may also be delayed. Call traffic is not affected.

All available engineering resources are working on this issue.
Nov 14, 11:28 EST
Nov 13, 2017

No incidents reported.

Nov 12, 2017

No incidents reported.

Nov 11, 2017

No incidents reported.

Nov 10, 2017

No incidents reported.

Nov 9, 2017

No incidents reported.

Nov 8, 2017

No incidents reported.

Nov 7, 2017

No incidents reported.