All Systems Operational
REST API   ? Operational
Management Portal   ? Operational
Incoming Phone Calls   Operational
Outgoing Phone Calls   Operational
Incoming Client Calls   ? Operational
Incoming Text Messages   ? Operational
Outgoing Client Calls   ? Operational
Secondary Carrier Inbound Phone Calls   ? Operational
JavaScript CDN US East   ? Operational
JavaScript CDN US West   ? Operational
JavaScript CDN South East Asia   ? Operational
Twilio Outgoing SIP Calls   Operational
Call Post Processing   ? Operational
Twilio WebRTC   Operational
Twilio Recordings   Operational
Twilio Outgoing SMS   Operational
Twilio Outgoing MMS   Operational
Twilio Incoming MMS   Operational
Twilio Conferencing   Operational
Desk.com   ? Operational
AWS route53   Operational
Application Availability   Operational
SendGrid API   Operational
SendGrid SMTP   Operational
Plivo SIP Registrar   Operational
AWS cloudFront   Operational
Twilio Phone Numbers   Operational
Twilio Queue   Operational
Twilio TwiML   Operational
Stripe API   Operational
Desk Email   Operational
Desk Classic Agent   Operational
Desk Next Generation Agent   Operational
Google Analytics   ? Operational
Next Caller API   Operational
AWS ec2-eu-central-1   Operational
AWS elb-us-east-1   Operational
SendGrid API v3   Operational
SendGrid API   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
API Response Times
Fetching
System Uptime
Fetching
Tracking Code
Fetching
Past Incidents
Jul 22, 2018

No incidents reported today.

Jul 21, 2018

No incidents reported.

Jul 20, 2018
Resolved - Thank you for your patience; the service is operating normally at this time.
Jul 20, 15:13 EDT
Monitoring - We continue to see recovery and servers are operating normally at this time. We will continue to monitor to prevent regression.
Jul 20, 14:34 EDT
Identified - We have identified the issue and are beginning to see some recovery. Stay tuned for further updates.
Jul 20, 14:24 EDT
Investigating - We are currently investigating issues with call log delay; stay tuned for updates.
Jul 20, 14:20 EDT
Jul 19, 2018

No incidents reported.

Jul 18, 2018

No incidents reported.

Jul 17, 2018
Resolved - Our upstream payment processor is again operating normally. Thank you for your patience.
Jul 17, 22:20 EDT
Monitoring - Our upstream payment processor has implemented a fix and we are continuing to monitor. We observe recovery and customer payments are being processed as normal.
Jul 17, 21:55 EDT
Identified - Our payment processor is currently working towards a resolution of the issue that is causing customer payments to erroneously decline.
Jul 17, 20:35 EDT
Investigating - We are investigating an issue with our payment processor that is causing customer payments to erroneously decline.
Jul 17, 20:26 EDT
Jul 16, 2018

No incidents reported.

Jul 15, 2018

No incidents reported.

Jul 14, 2018

No incidents reported.

Jul 13, 2018

No incidents reported.

Jul 12, 2018
Resolved - This incident has been resolved; thank you for your patience.
Jul 12, 14:11 EDT
Monitoring - A fix has been implemented and we continue to monitor the results and take additional actions to prevent reoccurrence.
Jul 12, 12:55 EDT
Investigating - We are currently investigating intermittent 502 errors when accessing the call log.
Jul 12, 12:08 EDT
Jul 11, 2018

No incidents reported.

Jul 10, 2018

No incidents reported.

Jul 9, 2018

No incidents reported.

Jul 8, 2018

No incidents reported.