CTM System Status

CTM System Status

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Incident history

Jun 2026 - Aug 2026

August

Aug 27

4:07 PM - 5:20 PM EDT (1h 13min duration)

The Softphone Might Not Load

We mitigated an issue triggered by a recent Google Chrome update that affected users as the update was rolled out.

2 updates
Impacted:
Softphone & Agents (US)
Core Application (US)

July

No incidents reported

June

Jun 04

3:41 PM - 4:20 PM EDT (39min duration)

Embedded Communication Flow Errors

The issue affecting embedded communication experiences has been mitigated, and affected workflows have returned to expected operation. We are continuing to monitor for stability.

3 updates
Impacted:
Outbound Calling & Dialer (US)
Jun 03

11:10 AM - 11:54 AM EDT (44min duration)

DNI Script Loading Delays

Performance for hosted DNI script requests has returned to expected levels. We are continuing to monitor for stability.

3 updates
Impacted:
Tracking & DNI (US)