Back

Incident history

https://status.calltrackingmetrics.com/history?date=2026-06-01 Jul 2026 - Sep 2026 https://status.calltrackingmetrics.com/history?date=2026-12-31
September
Issues with an upstream service provider impacting messaging in the US
Resolved

Services have been restored and operations are back to normal. Thank you for your patience.
September 3 at 06:17 PM EDT

Resolved after 1h 17m

Issues with upstream service provider impacting softphone functionality
Resolved

The upstream provider has resolved the incident following a certificate configuration rollback. Functionality has returned to normal.
September 1 at 12:55 PM EDT

Resolved after 1h 16m

August
The Softphone Might Not Load
Resolved

We mitigated an issue triggered by a recent Google Chrome update that affected users as the update was rolled out.
August 27 at 04:07 PM EDT

Resolved after 1h 13m

July

No incidents reported