Intermittent issues searching for and purchasing phone numbers

Incident Report for CallTrackingMetrics

Resolved

Services have been restored and operations are back to normal. Thank you for your patience.

Posted Mar 02, 2023 - 10:17 EST

Monitoring

Root cause has been identified and mitigation steps have been implemented. We are still working on a full resolution and teams are monitoring error rates as they continue to improve.

Posted Mar 02, 2023 - 10:04 EST

Identified

The issue has been identified and a fix is being implemented.

Posted Mar 02, 2023 - 09:42 EST

Update

We are continuing to investigate this issue.

Posted Mar 02, 2023 - 09:42 EST

Investigating

We are aware of intermittent issues searching for and purchasing phone numbers. Our incident response team is investigating.

Posted Mar 02, 2023 - 09:40 EST

This incident affected: Application Availability and Phone Numbers (Twilio Phone Numbers, Plivo Account & Phone Number APIs, Plivo Number Lookup API).