Upstream vendor outage affecting calls, texts, and forms

Incident Report for CallTrackingMetrics

Resolved

This incident has been resolved.
Posted Oct 20, 2025 - 08:58 EDT

Update

We are seeing recovery of services. We will continue to monitor and provide updates.
Posted Oct 20, 2025 - 07:32 EDT

Update

Our upstream provider has reported progress toward recovery, and we are seeing partial improvements in some CTM services.
Posted Oct 20, 2025 - 06:37 EDT

Monitoring

Our investigation confirms that several CTM services are affected due to an outage with an upstream vendor. This includes failed inbound and outbound calls, text messages, and form submissions. There is no ETA for full resolution at this time. We will continue to monitor the situation closely and provide updates as new information becomes available.
Posted Oct 20, 2025 - 06:15 EDT
This incident affected: Calls (Incoming Phone Calls, Incoming Client Calls, Outgoing Phone Calls, Outgoing Client Calls, Twilio Outgoing SIP Calls) and Texts (Incoming Text Messages, Twilio Outgoing SMS, Twilio Outgoing MMS, Twilio Incoming MMS).
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