CTM System Status

CTM System Status

Back
Apr 23, 2026 2:04 PM EDT Resolved after 2h 46m

Call Recording and Transcripts Impacted by Upstream Provider Issue

Impacted:
Recording & Playback (US)
Transcription & AI (US)

Updates

  • Apr 23, 2026 4:51 PM EDT

    Recovery is complete and all backlogs have been cleared.

    Resolved
  • Apr 23, 2026 4:12 PM EDT (38 minutes earlier)

    We are starting to see recovery from our upstream carrier. Transcriptions and AI are processing normally. We will continue to monitor the progress.

    Monitoring
  • Apr 23, 2026 2:04 PM EDT (2 hours and 8 minutes earlier)

    We’re aware of an issue with an upstream service provider that is causing intermittent errors when downloading call recordings from recently completed calls.

    Calls are continuing as normal and remain accessible within the application. This issue may also cause intermittent delays in transcription processing, which could impact related downstream functionality.

    Delayed recordings and transcriptions are expected to process automatically as the upstream service recovers and the backlog clears.

    We’ll share another update as soon as more information is available.

    Monitoring