CTM System Status
Sep 1, 2026 12:55 PM EDT
Resolved after 1h 16m
Issues with upstream service provider impacting softphone functionality
Impacted:
Softphone & Agents (US)
Updates
-
Sep 1, 2026 2:11 PM EDT
The upstream provider has resolved the incident following a certificate configuration rollback. Functionality has returned to normal.
Resolved -
Sep 1, 2026 1:36 PM EDT (35 minutes earlier)
Our upstream provider is deploying fixes. We are monitoring the recovery and expect error rates to decrease over the next 30 minutes.
Monitoring -
Sep 1, 2026 12:55 PM EDT (41 minutes earlier)
We're working with our upstream partners on remediation.
Identified