Investigating Potential Issue

Incident Report for CallTrackingMetrics

Resolved

This incident has been resolved.

Posted May 30, 2023 - 13:35 EDT

Monitoring

A fix has been implemented and we are monitoring progress. We're currently processing jobs for reporting and events.

Posted May 30, 2023 - 13:20 EDT

Identified

The issue has been identified and a fix is being implemented.

Posted May 30, 2023 - 12:57 EDT

Investigating

We are aware of intermittent errors occurring on the service. Our incident response team is investigating.

Posted May 30, 2023 - 12:44 EDT

This incident affected: Calls (Incoming Phone Calls, Incoming Client Calls, Outgoing Phone Calls, Outgoing Client Calls), Application Availability, and Softphone (Softphone).