8:34 PM - May 6 9:34 AM EDT (13h duration)
Internet Provider Outage May Impact CTM (EU) Access
The central .de registry has confirmed a fix for the DNS issue that impacted website access overnight. All calltrackingmetrics.de services are performing normally.
2:04 PM - 4:51 PM EDT (2h 47min duration)
Call Recording and Transcripts Impacted by Upstream Provider Issue
Recovery is complete and all backlogs have been cleared.
11:22 AM - 4:41 PM EDT (5h 19min duration)
The backend application receiving CTM tracking script requests experienced extended downtime due to a denial of service attack. This resulted in gaps in tracking sessions records during the impacted period of time.
During this outage, CTM was not tracking all sessions that may have observed a tracking number. While dynamic number rotation was operating normally the session tracking component of the service was experiencing a surge in traffic designed to impact the services ability to capture all sessions.
An investigation found the root cause leading the team to implement patches to mitigate and block the bad traffic resulting in service being fully restored.
No incidents reported